Support

Quick answers, troubleshooting, and ways to contact us.

How do I reset my password?

Open the app → Profile → Account → Reset password. If you’re stuck, email us at alonso@footprintr.com.

I didn’t receive a verification email.

Check your spam/junk folder and add alonso@footprintr.com to your contacts. Still no luck? Email us and we’ll verify you manually.

How do I report a bug or request a feature?

Use the form below or email alonso@footprintr.com with steps to reproduce and screenshots if possible.

How do I delete my account and data?

Email alonso@footprintr.com from the email associated with your account and request deletion. We’ll confirm once it’s complete.

We usually reply within 1–2 business days.